Find FAQs

Image transfer from the camera unit to the Mac (iPhoto) stops before completion.

Image transfer from the camera unit to the Mac (iPhoto) stops before completion.

Image transfer from the camera unit to the Mac (iPhoto) stops before completion.

Image transfer from the camera unit to the Mac (iPhoto) stops before completion.

What is Remote Playback mode?

What is Remote Playback mode?

What is Remote Playback mode?

I cannot connect to a wireless receiver that supports Miracast.

I cannot connect to a wireless receiver that supports Miracast.

I cannot connect to a wireless receiver that supports Miracast.

What is required to use Remote Playback mode?

What is required to use Remote Playback mode?

What is required to use Remote Playback mode?

Can a commercially available microphone be used?

Can a commercially available microphone be used?

Is it supported USB cable switches?

Is it supported USB cable switches?

Is it supported USB cable switches?

Is it supported USB cable switches?

Can the camera take photos in burst mode?

Can the camera take photos in burst mode?

Can the camera take photos in burst mode?

Please tell me about HDR rendering.

Please tell me about HDR rendering.

Please tell me about HDR rendering.

Please tell me about HDR rendering.

What Bluetooth remote control is available?

What Bluetooth remote control is available?

What is Handheld HDR?

What Bluetooth remote control is available?

What Bluetooth remote control is available?

What Bluetooth remote control is available?

What Bluetooth remote control is available?

I press the shutter button of the Bluetooth remote control, but I cannot shoot.

Even if I connect my camera to my Mac via USB, I can't find the video files I've captured.

Even if I connect my camera to my Mac via USB, I can't find the video files I've captured.

Even if I connect my camera to my Mac via USB, I can't find the video files I've captured.

Even if I connect my camera to my Mac via USB, I can't find the video files I've captured.

How can I charge the battery?

How can I charge the battery?

How can I charge the battery?

How can I charge the battery?

What is the communication distance between the smartphone and camera?

What is the communication distance between the smartphone and camera?

You cannot use the self-timer.

What type of aperture mechanism does the camera use?

Electromagnetic compass error is displayed on the OLED panel.

Can the volume of the camera shutter be adjusted?

Can I change the display panel brightness?

Can I change the display panel brightness?

The live streaming video is not displayed on my computer.

The live streaming video is not displayed on my computer.

The live streaming video is not displayed on my computer.

The live streaming video is not displayed on my computer.

Audio is not output when displaying live video in Windows.

Audio is not output when displaying live video in Windows.

Audio is not output when displaying live video in Windows.

Audio is not output when displaying live video in Windows.

Can I check whether it is possible to convert 4K video?

Can I check whether it is possible to convert 4K video?

Can I check whether it is possible to convert 4K video?

Which models can use the wireless LAN client mode?

Which models can use the wireless LAN client mode?

Which models can use the wireless LAN client mode?

Which models can use the wireless LAN client mode?

Which models can use the wireless LAN client mode?

Can the TL-2 lens cap (accessory) be stored in the soft case or TS-2 semi-hard case that comes with the camera, with the lens cap attached?

What is RICOH THETA Stitcher?

Procedure for switching the wireless mode of RICOH THETA

What does each icon displayed on the camera LED mean after setting the mobile app "RICOH360" ? (RICOH THETA X and RICOH THETA Z1 only)

Download images posted on theta360.com

Frequently Asked Questions about the End of the theta360.com Service

How do I install a plug-in?

Where can I install the basic application "RICOH THETA"?

Can I register for the RICOH360 App and RICOH360 Tours respectively?

What is the difference between the RICOH360 App and THETA360.biz/RICOH360 Tours?

What new things can I do compared to the basic app “RICOH THETA”?

What are the recommended system requirements?

What are the compatible models?

Cloud integration does not work.

When you want to delete your RICOH360 account

If you forget your password

In what form is RICOH360 provided?

Can I use RICOH360 without creating an account?

When commercial use is not allowed

What is the difference between the RICOH360 app (smartphone version) and RICOH360 (web version)?

Is there any way to use RICOH360 without using the cloud?

What kind of service is RICOH360?

Pairing fails during cloud linking

Operation procedure when prompted for Bluetooth pairing

What does each icon displayed on the camera LED mean after setting ❝RICOH360❞ smartphone app ?

What does each icon displayed on the camera LED mean after setting ❝RICOH360❞ smartphone app ?

Is there a sample video shot with RICOH THETA X to check if it can be played back on my device?

What is the approximate amount of time that can be recorded in 4K30fps video recording?

About transfer of 5.7K/30fps video from camera to smartphone

About transfer of 4K/60fps video from camera to smartphone

Are there any restrictions for live streaming?

What memory card is available?

Does it support “Handheld HDR”?

Is “360-degree spatial audio” supported?