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Find answers to frequently asked questions by keyword, camera model, or service.

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Search by Camera Model

RICOH360 THETA A1
THETA X
THETA Z1
THETA SC2 / SC2 for Business
THETA V
THETA S
THETA SC
THETA m15
THETA 2013

Search by Business Package

RICOH360 Business Package Type S
RICOH360 Business Package

Search by App or Service

RICOH360 App
THETA PC App

Frequently Asked Questions

Why is a sound emitted twice when shooting?
Are there any restrictions on shooting video?
How long does the camera take to start?
What is the size of the tripod screw hole?
When should I use 11K and 5.5K still images?
How can I improve the accuracy of location information?
About the PC playback environment for 5.7K 30fps video and 4K 60fps video
When in live streaming mode, displaying the camera’s shooting settings screen causes the camera to disconnect.
How is the camera time set?
Updating the firmware, but the progress bar of the camera doesn’t seem to go to the end.
About RICOH THETA Z1 51GB sold in Japan (Serial number is “YN35*******”), Which “RICOH THETA Plug-ins” are available by the wireless LAN client mode ?
What does each icon displayed on the camera LED mean after setting ❝RICOH360❞ smartphone app ?
Why will the RICOH THETA Z1 and RICOH THETA Z1 51GB for the Japanese market, which have a firmware version of 3.20.3 on the camera itself, no longer be compatible with firmware updates via Wireless LAN client mode connections in the future? (Japan only)