- Will image files submitted to theta360.com be available for download?
- Where can I login to theta360.com?
- I am unable to log in to theta360.com because I have lost or cancelled my SNS account to log in.
- The download deadline for the file I posted on theta360.com has passed, is it still possible to download it?
- There are files on theta360.com that were taken with a camera that is not compatible with the RICOH360 App (Mobile) . Can I download the files?
- The DL button does not appear.
- There is no exif information in each file downloaded from theta360.com. Why is this?
- What services should I use to share images taken with the RICOH THETA in the future?
- Is it available for transferring files posted to theta360.com to RICOH360 Cloud without downloading them?
- Can I log in to RICOH360 App (Web browser) with the SNS I used to log in to theta360.com?
- Can I upload 360 image files from RICOH THETA app for PCs to RICOH360 Cloud?
- Is there an embed code issueing feature on the RICOH360app(Mobile) or the RICOH360(Web browser) ?
- Is there an animated hashtag feature on the RICOH360 App (Mobile) and the RICOH360(Web browser)?
- Is there a limit to the amount of data that can be stored in the RICOH360 Cloud?
- I am using the embedded HTML code I obtained from theta360.com on my personal website. How will it be displayed on my website after the service ends?
Q1. Can I Download image files submitted to theta360.com?
A. Yes, as long as they are available for download during the downloadable period.
Instructions for Downloading files submitted to theta360.comDownload instructions can be found here.
The period during which files submitted to theta360.com are available for downloadOctober 29, 2024 10:00 - January 15, 2025 23:59 (Japan time)
After the above period, theta360.com service will be Quit, and no download will be available. Please be aware of this.Save for any changes, we will announce them here.
Q2. Where can I login to theta360.com?
A. The log-in is available from here.
Q3. I am unable to log in to theta360.com because I have lost or cancelled my SNS account to log in.
A. We are unable to verify the identity of the theta360.com login account as we do not register or maintain such accounts, so please contact the source of your social networking account.
Q4. The download deadline for the file I posted on theta360.com has passed, is it still possible to download it?
A. Please note that it won't be available for downloading files after the deadline.
Q5. There are files on theta360.com that were taken with a camera that is not compatible with the RICOH360 App (Mobile) .Can I download the files?
A. Files posted to theta360.com are available for downloading regardless of RICOH THETA model.
Q6. The DL button does not appear.
A. The DL button is designed to appear only for data uploaded by the Account currently logged in.
There is a possibility that the account you used for uploading and the account you are logged in with are different due to the use of the Log in function of the SNS account.
Please click on the user name in the upper right corner of the screen to go to the page where you can view the data of the account you are currently logged in to, or log in again with the appropriate account to check the data.
Q7. There is no exif information in each file downloaded from theta360.com. Why is this?
A. Theta360.com is a posting site, not a cloud storage site(file storage site).When a file is posted, it is resized and optimized and saved as a file without exif information. Therefore, downloaded files will not have exif information.
Q8. What services should I use to share images taken with the RICOH THETA in the future?
A. By uploading images to the RICOH360 Cloud from the RICOH360 App, you can easily issue a link (URL) to view the 360-degree images.By sharing the published link, users who are not using RICOH360 will be able to view 360-degree images. Here to see the operating instructions.
Q9. Is it available for transferring files posted to theta360.com to RICOH360 Cloud without downloading them?
A. Files submitted to theta360.com cannot be transferred to the RICOH360 Cloud without downloading. We ask that you download the files from theta360.com and then upload them to RICOH360 Cloud.
Q10. Can I log in to RICOH360 App (Web browser) with the SNS I used to log in to theta360.com?
A. It isn't available to log in to RICOH360 App (Web browser) with the SNS account you used to use to log in to theta360.com . RICOH360 App account is required.
Q11. Can I upload 360 image files from RICOH THETA app for PCs to RICOH360 Cloud?
A. Posting to RICOH360 Cloud is not possible by using RICOH THETA app for PCs.
Q12. Is there an embed code issueing feature on the RICOH360app(Mobile) or the RICOH360(Web browser) ?
A. No, there is not. If you would like to use embedded HTML code, please consider using RICOH 360 Tours. This is a paid service, but there is a two-week free trial period. For details, please check the RICOH360 Tours site linked above.
Q13. Is there an animated hashtag feature on the RICOH360 App (Mobile) and the RICOH360(Web browser)?
A. No, there is not.
Q14. Is there a limit to the amount of data that can be stored in the RICOH360 Cloud?
A. Up to 10 GB of cloud storage is available. (as of October 2024)
Q15. I am using the embedded HTML code I obtained from theta360.com on my personal website. How will it be displayed on my website after the service ends?
A. Until January 15, 2025, the current display will be maintained, but after January 16, 2025, text stating that the service has ended will be displayed in the area where the 360-degree image is displayed. We apologize for the inconvenience, but we recommend that you delete the embedded HTML code from your website by January 15.
As stated in the answer to Q12, RICOH360 does not have a function for issuing embedded HTML code. If you would like to use embedded HTML code, please consider using RICOH 360 Tours. This is a paid service, but there is a two-week free trial period. For details, please check the RICOH 360 Tours site linked above.
