Find FAQs

How can I charge the battery?

What is My Settings?

What is My Settings?

Can I register My Settings for videos?

Can I register My Settings for videos?

You cannot shoot with shooting conditions registered in My Settings.

You cannot shoot with shooting conditions registered in My Settings.

Can the interval length be set during interval composite shooting?

Can the interval length be set during interval composite shooting?

What is the difference between the RICOH360 App (Mobile) and RICOH360 (Web browser)?

What languages are supported by the RICOH360 App (Mobile) and RICOH360(Web browser) ?

Will it be continued to support the RICOH THETA app for PCs?

Where can I find other information, such as operating the RICOH360 App (Mobile) ?

How do I connect the RICOH360 App (Mobile) to my RICOH THETA?

When I start the RICOH360 app, I am sometimes asked to log in. Can I use the app without logging in?

Can I use the RICOH360 App (Mobile) without sign-up (user registration)?

Can I use Plug-ins with the RICOH360 app?

Can I use the AE bracket shooting function of the THETA Z1 with the RICOH360 app?

Can I transfer the shooting files imported by the RICOH THETA Smartphone App to the RICOH360 App (Mobile) ?

Can I transfer the shooting settings of the RICOH THETA Smartphone App to the RICOH360 App (Mobile) ?

After installing the RICOH360 App (Mobile) , will I no longer be able to use the RICOH THETA Smartphone App?

Does the installation of the RICOH360 Smartphone App overwrite the RICOH THETA Smartphone app?

Is it necessary to uninstall (delete) the RICOH THETA Smartphone App before installing the RICOH360 App (Mobile) ?

Can I use the RICOH360 App (Mobile) to view files taken with the RICOH THETA Smartphone App?

Until when is it available for downloading the RICOH THETA Smartphone App?

Can I still make inquiries after the support for the RICOH THETA Smartphone App has ended?

I have a RICOH THETA that is not compatible with the RICOH360 App (Mobile) . What should I do?

I have a RICOH THETA that is not compatible with the RICOH360 App (Mobile) .Are there any plans to make it compatible in the future?

Is it available for using the RICOH360 App (Mobile) with my smartphone?

What RICOH THETA models are compatible with the RICOH360 App (Mobile) ?

Is there any way to use RICOH360 without using the cloud?

Do I have to pay to use the RICOH360 app?

Can I use my Tours account?

Can images be blurred?

Can images be blurred?

The camera cannot transfer videos to my smartphone.

The camera cannot transfer videos to my smartphone.

The camera cannot transfer videos to my smartphone.

Which models can use the wireless LAN client mode?

Which models can use the wireless LAN client mode?

Which models can use the wireless LAN client mode?

Which models can use the wireless LAN client mode?

Which models can use the wireless LAN client mode?

Why can I not playback spatial audio for 360°video uploaded to Youtube(TM)?

Why can I not playback spatial audio for 360°video uploaded to Youtube(TM)?

Why can I not playback spatial audio for 360°video uploaded to Youtube(TM)?

Can live streaming videos be played via Mac?

Can live streaming videos be played via Mac?

Can live streaming videos be played via Mac?

Can live streaming videos be played via Mac?

Can I check whether it is possible to convert 4K video?

Can I check whether it is possible to convert 4K video?

Can I check whether it is possible to convert 4K video?

Why did an error occur when attempting to save an image with RICOH THETA Stitcher?

How can I stitch RAW(DNG) file?

Is it OK to turn the power off during a firmware update?

Is it OK to turn the power off during a firmware update?

Is it OK to turn the power off during a firmware update?

Is it OK to turn the power off during a firmware update?

Is there any reference information for outputting live videos on a Linux OS computer?

Is there any reference information for outputting live videos on a Linux OS computer?

Is there any reference information for outputting live videos on a Linux OS computer?

Is there any reference information for outputting live videos on a Linux OS computer?

More than one “RICOH THETA Stitcher” apps are booting when using “Batch processing” by it. (Windows)

What should be paid attention to when charging?

What should be paid attention to when charging?

What should be paid attention to when charging?

What should be paid attention to when charging?

What should be paid attention to when charging?

What is RICOH THETA plug-in?

What is RICOH THETA plug-in?

What is RICOH THETA plug-in?

Please tell me how to set up Developer Mode.

Please tell me how to set up Developer Mode.

Please tell me how to set up Developer Mode.

Please tell me how to set up Developer Mode.

What is Developers Mode?

What is Developers Mode?

What is Developers Mode?

What is Developers Mode?

What is RICOH THETA Partner Program?

What is RICOH THETA Partner Program?

What is RICOH THETA Partner Program?

What is RICOH THETA Partner Program?

What kinds of plug-ins can be installed on the camera?

What kinds of plug-ins can be installed on the camera?

What kinds of plug-ins can be installed on the camera?

What kinds of plug-ins can be installed on the camera?

When I tried to use USB Data Transfer, “CODE 001” appeared on the display panel of the camera and I couldn't use it.

USB Data Transfer doesn’t work as “CODE 003” is displayed on the camera OLED panel.

What is required to use USB data transfer mode?

What is required to use USB data transfer mode?

What kinds of plug-ins are available on the camera?

What kinds of plug-ins are available on the camera?

What kinds of plug-ins are available on the camera?

Can images be sent as email attachments?

Can images be sent as email attachments?

Can images be sent as email attachments?

Can images be sent as email attachments?

Can images be sent as email attachments?