Find FAQs

Are the images stored in the camera the same size as those transferred to my smartphone?

Are the images stored in the camera the same size as those transferred to my smartphone?

Are the images stored in the camera the same size as those transferred to my smartphone?

If you cannot proceed from the "Could not connect to camera" screen even after tapping "Connect" on the "Please enter password" screen

Cloud Sync Configuration Failed

What is the communication distance between the smartphone and camera?

What is the communication distance between the smartphone and camera?

What is the communication distance between the smartphone and camera?

Can images be blurred?

Power button does not function.

Power button does not function.

Power button does not function.

Power button does not function.

Power button does not function.

Is it OK to turn the power off during a firmware update?

Is it OK to turn the power off during a firmware update?

Is it OK to turn the power off during a firmware update?

Is it OK to turn the power off during a firmware update?

What should be paid attention to when charging?

What should be paid attention to when charging?

What should be paid attention to when charging?

What should be paid attention to when charging?

Can I check the battery level?

Power button does not function.

Power button does not function.

Can a commercially available microphone be used?

How many people’s faces can the preset Face mode process simultaneously?

What kind of mode is the preset Face mode?

When there are multiple people in a shot, what face does preset Face mode place in the center?

Is the skin smoothing effect of preset Face mode effective in photographs featuring large numbers of people?

What kind of mode is the preset Night View mode?

What kind of mode is the preset Lens-by-Lens Exposure mode?

What is 360-degree spatial audio?

What is 360-degree spatial audio?

What is 360-degree spatial audio?

Can I display live streaming video on my smartphone?

Can I display live streaming video on my smartphone?

Can I display live streaming video on my smartphone?

Can I display live streaming video on my smartphone?

Power button does not function.

Power button does not function.

Power button does not function.

I cannot install computer application.

I cannot install computer application.

I cannot install computer application.

I cannot install computer application.

I cannot install computer application.

Can images be sent as email attachments?

Can images be sent as email attachments?

Image transfer from the camera unit to the Mac (iPhoto) stops before completion.

Image transfer from the camera unit to the Mac (iPhoto) stops before completion.

¿Qué necesito para grabar audio espacial de 360 grados?

What do I need to record 360-degree spatial audio?

The lamp does not turn on even when pushing the power button.

The lamp does not turn on even when pushing the power button.

The lamp does not turn on even when pushing the power button.

Audio is not output when displaying live video in Windows.

Audio is not output when displaying live video in Windows.

Audio is not output when displaying live video in Windows.

Audio is not output when displaying live video in Windows.

Can I charge the battery with a mobile battery?

How can I charge the battery (DB-110) without setting it in the camera body?

How do I charge the battery(DB-110) with it in the camera body?

What should I be careful about when using “Route Shooting BETA”?

What should I be careful about when using “Outside-in Shooting BETA”?

How is the camera time set?

When I sign up, I have to enter information such as my industry, contact details, and the THETA I am using. Why do I have to provide this information?

How do I identify each of the RICOH THETA models?

How do I identify each of the RICOH THETA models?

How do I identify each of the RICOH THETA models?

How do I identify each of the RICOH THETA models?

How do I identify each of the RICOH THETA models?

I want to refer to the user manual for a model that is not compatible with RICOH360.

I cannot shoot remote photos using my smartphone.

I cannot shoot remote photos using my smartphone.

I cannot shoot remote photos using my smartphone.

I cannot shoot remote photos using my smartphone.

Can the camera take photos in burst mode?

Can the camera take photos in burst mode?

Can the camera take photos in burst mode?

Can the camera take photos in burst mode?

You cannot use the self-timer.

You cannot use the self-timer.

You cannot use the self-timer.

You cannot use the self-timer.

Can photos be taken while charging the camera?

Can photos be taken while charging the camera?

Can photos be taken while charging the camera?

Can photos be taken while charging the camera?

The status lamp on the camera is red.

The status lamp on the camera is red.

The status lamp on the camera is red.

The status lamp on the camera is red.

I am using the embedded HTML code I obtained from theta360.com on my personal website. How will it be displayed on my website after the service ends?

Is there a limit to the amount of data that can be stored in the RICOH360 Cloud?

Is there an animated hashtag feature on the RICOH360 App (Mobile) and the RICOH360(Web browser)?

Is there an embed code issueing feature on the RICOH360app(Mobile) or the RICOH360(Web browser) ?

Can I upload 360 image files from RICOH THETA app for PCs to RICOH360 Cloud?

Can I log in to RICOH360 App (Web browser) with the SNS I used to log in to theta360.com?

What services should I use to share images taken with the RICOH THETA in the future?