Find FAQs

Can I record location data (GPS information) in images taken with the THETA?

The RICOH THETA APP does not display on Google Play on devices running Android 15 or later. What should I do?

Is RICOH360 quitting?

Will the RICOH THETA APP quit?

[Android Only] Under what circumstances will I be unable to perform a new installation?

[Android Only] Can I still use the RICOH THETA APP after changing to a new device?

Will the RICOH THETA APP I'm currently using stop working?

What is the default password?

What are the compatible models?

What are the recommended system requirements?

If the THETA unit does not operate normally (How to force a power off)

Can multiple networks (SSIDs) be configured?

Can I change the shooting mode or shooting settings?

How do I create a QR code for Network (SSID, etc.)?

Cloud upload did not complete automatically. What should I do?

Has the RICOH THETA Z1 been discontinued?

Can I attach and use the lens protector TP-2 on models other than RICOH360 THETA A1?

Where should I contact for operational inquiries or malfunctions?

What should I do if my camera breaks?

Can I attach and use the lens protector TP-1 on models other than RICOH THETA X?

Immediately after turning on the power or waking from Sleep Delay, the first image is not captured at the correct brightness.

When opening links to shared photos or videos, the photos or videos cannot be displayed.

I cannot connect the camera to the RICOH360 App.

Please provide the specifications for the waterproof and dustproof performance of the RICOH360 THETA A1.

Are there any digital camera batteries that can be used as a substitute for the RICOH360 THETA A1? If so, please let me know.

Can the battery for the RICOH THETA X be used with the RICOH360 THETA A1?

Can I purchase batteries for the RICOH 360 THETA A1 at a mass retailer?

What existing THETA accessories are compatible with the RICOH360 THETA A1?

I am considering importing this product from overseas for personal use in my country. Is there any problem with that?

Can I take the RICOH360 THETA A1 outside of the country where I purchased it?

I am considering purchasing the RICOH360 THETA A1 and would like to see samples of still images and videos taken with it. How can I obtain them?

Is the battery charger TJ-1 for the RICOH360 THETA A1 compatible with PD?

Is the USB cable included with the RICOH360 THETA A1 compatible with USB PD?

Where can I purchase the rechargeable battery TB-1 or TJ-1?

Can the battery charger TJ-1 charge multiple batteries simultaneously?

What is the battery capacity of the rechargeable battery TB-1?

How long does it take to charge the rechargeable battery TB-1?

Can the THETA RICOH360 THETA A1 be charged directly from the main unit?

What power sources can the battery charger TJ-1 be used with?

Can the rechargeable battery TB-1 be used with other THETA series models?

How do I identify each of the RICOH THETA models?

When I apply AI Image Enhancement to images taken with the A1, the image quality deteriorates.

When I apply AI Image Enhancement to images taken with the A1, the image quality deteriorates.

When I apply AI Image Enhancement to images taken with the A1, the image quality deteriorates.

Are there any restrictions on the size of images and videos that can be uploaded to RICOH360 Cloud?

Can I use “My Settings” with the RICOH360 app?

Can I use the time-shift shooting function for the RICOH THETA SC2 for Business with the RICOH360 app?

Is multi-bracket shooting available in the RICOH360 app?

I want to refer to the user manual for the RICOH THETA in a language other than Japanese, English, French or Spanish

Time Shift shooting is not available (RICOH THETA SC2 for Business)

If you cannot connect your camera and smartphone via Wi-Fi

Is it available to wear “TL-1″(Lens Cap) on a camera which is affixed “scratch protection sheets” of “TW-1″(Underwater Housing)?

Is it available to wear “TL-1″(Lens Cap) on a camera which is affixed “scratch protection sheets” of “TW-1″(Underwater Housing)?

Is it available to wear “TL-1″(Lens Cap) on a camera which is affixed “scratch protection sheets” of “TW-1″(Underwater Housing)?

How long does it take to write a video?

How long does it take to write a video?

How long does it take to write a video?

When editing videos with THETA+, can playback speed be changed?

When editing videos with THETA+, can playback speed be changed?

When editing videos with THETA+, can playback speed be changed?

How do I delete stamps and texts?

How do I delete stamps and texts?

How do I delete stamps and texts?

How do I delete stamps and texts?

¿Se pueden guardar imágenes editadas con THETA+ en un smartphone?

Can images edited with THETA+ be saved on a smartphone?

Can images edited with THETA+ be saved on a smartphone?

Can images edited with THETA+ be saved on a smartphone?

Can images edited with THETA+ be shared?

Can images edited with THETA+ be shared?

Can images edited with THETA+ be shared?

Can images edited with THETA+ be shared?

What is the maximum numbers of stamps and texts that can be placed?

What is the maximum numbers of stamps and texts that can be placed?

What is the maximum numbers of stamps and texts that can be placed?

What is the maximum numbers of stamps and texts that can be placed?

After editing and saving, the image quality decreased.

After editing and saving, the image quality decreased.

After editing and saving, the image quality decreased.

After editing and saving, the image quality decreased.

Can I edit the video?

Can I edit the video?

Can I edit the video?

Can I restore images to the RICOH THETA app after I have edited them?

Can I restore images to the RICOH THETA app after I have edited them?

Can I restore images to the RICOH THETA app after I have edited them?

Can I restore images to the RICOH THETA app after I have edited them?

Can I create a (time-lapse) video from images taken with the interval function?

Can I create a (time-lapse) video from images taken with the interval function?

Can I create a (time-lapse) video from images taken with the interval function?

Can I create a (time-lapse) video from images taken with the interval function?

Can I preview the image before taking it?

Can I preview the image before taking it?

Can I preview the image before taking it?

The wireless lamp does not change from red to blue.

The wireless lamp does not change from red to blue.

The wireless lamp does not change from red to blue.

How can I set the clock?

How can I set the clock?

How can I set the clock?