I cannot connect the camera to the RICOH360 App.

If you cannot connect the camera to the RICOH360 App, pleasecheck the following first.

• Check that the wireless LAN function on thecamera is turned on. How to check
• The camera may be connected to other devicesnearby. Turn off the Wi-Fi connection on other devices, then turn the wirelessbutton on the camera off and then on again.
• The connection may be interfered with bymicrowaves, cordless phones using the 2.4 GHz band, indoor wireless LANdevices, or other equipment.
• The Wi-Fi connection may have beendisconnected for some reason. Reconnect to Wi-Fi from the settings screen ofyour smartphone.
• Turning the Wi-Fi button on the camera offand then on again and repeating the connection procedure several times may, allow you to connect.

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If you have checked the above and still cannot connect thecamera to the RICOH 360 App, delete the Wi-Fi connection information andBluetooth connection information for the connected camera from your smartphonesettings, and then try connecting again.

Delete Wi-Fi connection information

1. Open the Wi-Fi settings screen in yoursmartphone settings.
2. Open the details screen for SSID “THETAYR**”(8 digits).
3. Delete the network settings. 

Delete Bluetooth connection information

1. Open the Bluetooth settings screen in yoursmartphone settings.
2. Open the details screen for the devicecorresponding to the 8-digit serial number.
3. Unregister the device.

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Please refer to here for the procedure toregister your camera with the smartphone app.

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