This page was created using machine translation.
If you cannot view photos or videos using the link (URL) to access the viewer for those uploaded to the Cloud, the following reasons may be possible.
・The link is set to private
Please select the relevant Photo/Video in the “Cloud” tab of the RICOH360 app (mobile app) or in the “Photos & Videos” list on RICOH360 (Web version), and set the link to ‘Public’ again.
Photos and videos set to “Public” will display the following icon in the upper right corner of their thumbnail on the list screen.
For instructions on sharing cloud images using the RICOH360 app (mobile app), see here
For instructions on sharing cloud images using RICOH360 (Web version), see here
・The photo/video was deleted from the cloud
Please check if the photo/video exists in the “Cloud” tab of the RICOH360 app (mobile app) or in the “Photo/Video” list on RICOH360 (Web version).
If they are not present, you cannot reuse the URL that was inaccessible.
Re-upload the Photo/Video to the “Cloud,” Copy Link, and Share it.
Steps to upload images to the cloud in the RICOH360 app (mobile app) are here.
Steps to upload images to the cloud in RICOH360 (Web version) are here.
• You are using an older version of the RICOH360 app.
To enhance security, we changed how shared links work as of November 18.
Please follow the steps here to change your shared link to public status.
