If you cannot connect your camera and smartphone via Wi-Fi

Please check the following.

• Please check that your camera is compatible with the RICOH360 App.
  • The THETA X, Z1, SC2, SC2 for Business, and V are compatible.
  • If you are using a THETA S, SC, m15 and 2013 model, please use the basic “RICOH THETA” app.

• From the Settings app on your smartphone, set the permissions for the RICOH360 app as follows.
  • iOS
    1. Open the Settings app on your device
    2. Tap [Apps]
    3. Tap [RICOH360]
    4. Set the permissions as follows
       • Always allow access to the Location Information
       • Turn ON Bluetooth
       • Turn ON Local Network
  • Android
    1. Open the Settings app on your device.
    2. Tap [Apps]
    3. Tap [All Apps]
    4. Tap [RICOH360]
    5. Tap [Permissions] and set as follows
       • Allow access only while using the app to the location information ‍
       • Allow nearby devices

• Please check that the RICOH360 App is started.
• Please check that the wireless function on the camera is turned on (the wireless lamp is lit red).
• It is possible that the camera is connected to another device nearby. Please turn off the Wi-Fi connection on the other device and turn the wireless button on the camera off and then on again.
• The signal may be disturbed by microwaves, cordless telephones that use the 2.4GHz band, or indoor wireless LAN devices.
• It is possible that the Wi-Fi connection was cut off for some reason. Please connect to Wi-Fi again from the Settings screen.
  
• If you turn the Wi-Fi button on and off on the camera body and repeat the connection procedure several times, you may be able to connect.
  

If you still cannot connect after checking the above, tap “THETA******” displayed on the Wi-Fi Settings screen to disconnect/delete the network, and try the connection procedure from the beginning.