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Log In with Single Sign-On (SSO)

Log In with Single Sign-On (SSO)

Necessary preparations

The RICOH360 App Connects with your company’s authentication system, allowing youto log in using Single Sign-On (SSO).

With Single Sign-On, you can log in using your company Account without having tomanage a separate RICOH360 ID or Password.


Whatis Single Sign-On (SSO)?

Single Sign-On (SSO) is a mechanism that allows you to access multiple cloud serviceswith a single authentication.

The RICOH360 App connects with your organization’s identity provider (IdP),enabling you to log in using your corporate account.

The main benefits are as follows:

  • Eliminates the need to manage a dedicated RICOH360 password
  • Reduces requests for assistance regarding forgotten passwords
  • Allows your company to centrally manage multi-factor authentication (MFA) and passwordpolicies
  • Streamines account management related to employee resignations or transfers


Supported Authentication Methods

The RICOH360 App supports single sign-on (SSO) via SAML 2.0.

As of October 2026, it supports connection to Microsoft Entra ID.

Please contact us individually regarding connection to authentication platformscompliant with SAML 2.0.


Getting Started

If you wish to start using single sign-on, please contact your RICOHrepresentative.


Howto Log In

Once SSO is configured, users with eligible email addresses will log in via singlesign-on.

  1. Open the RICOH360 App login screen
  2. Enter your email address
  3. Go to your company’s authenticationscreen
  4. Authenticate with your corporateaccount
  5. Log in to the RICOH360 App 

Upon your first login, a screen will display asking you to agree to the Terms ofService and Privacy Policy.


SignUp Upon First Login

The RICOH360 App supports JIT (Just-In-Time) provisioning.

Therefore,even if user registration is not performed in advance on the RICOH360 side, anaccount will be automatically created upon first login.

Ifyou are already using the RICOH360 App with the same Email address, yourexisting account will continue to be used.


Important Notes

Enabling SSO Changes the Authentication Method

Once SSO is enabled, RICOH360 App users with Email addresses from the target domainwill log in via SSO instead of using a username and password.

Before enabling SSO, please confirm that the relevant users can authenticatesuccessfully through your authentication system.


You manage which users are eligible for SSO

Which users can use SSO is determined by the settings of your authentication system(IdP).

Even among users with the same email address domain, some may be able to use SSOwhile others cannot, depending on your settings.

If there are users who cannot use SSO, please consult your company’s ITadministrator.


Changing Your Email Address

You cannot change your email address within the RICOH360 App for accounts usingSSO.


FrequentlyAsked Questions

Q.Is there an additional fee for using SSO?

This depends on your contract terms. Please contact your RICOH representative fordetails.


Q.Is Microsoft Entra ID supported?

Yes. Integration with Microsoft Entra ID is supported.


Q.Do I need a RICOH360 login password?

No. When using SSO, authentication is performed through your organization’sauthentication system.


Q.Are accounts for former employees automatically deleted?

No. While we support SSO login and JIT provisioning, we do not support automaticsynchronization of user deletions or disabling.


Q.Can I Log In from “My Apps” in Microsoft Entra ID?

No. The RICOH360 App currently supports only SP-Initiated SSO.

It does not support Log In from “My Apps” in Microsoft Entra ID (IdP-InitiatedSSO).

Currently, it supports the method where authentication begins from the RICOH360 App loginscreen (SP-Initiated SSO).


MicrosoftEntra ID Login Setup Procedure

This guide provides an explanation of the process for using Microsoft Entra ID toperform single sign-on (SSO) to the RICOH360 App.

The values and specific configuration details required for actual setup vary bycustomer. If you wish to implement this, please consult your RICOHrepresentative.


Confirmthe following beforehand

Once SSO is configured, RICOH360 App users with Email addresses in the target domainwill use Microsoft Entra ID for authentication instead of Password-based login.

Please confirm the following before proceeding with the setting.

  • You are currently using Microsoft Entra ID
  • You possess Microsoft Entra ID admin permissions
  • User stargeted for SSO can authenticate using Microsoft Entra ID
  • The domain(s) targeted for SSO have been determined


SettingProcess

Step1. Notify RICOH of your intention to use the service

Please provide the following information to your RICOH representative.

  • Company Name
  • Domain(s) to be used
  • Contact Information


Step2. Create an application in Microsoft Entra ID

Createan enterprise application for the RICOH360 App in the Microsoft Entra AdminCenter.

RICOH will provide the App Information necessary for configuration.


Step3. Configure SAML

Configure SAML authentication in Microsoft Entra ID.

  • Set the following: Entity ID
  • Reply URL
  • Attribute mapping

etc.


Step4. Assign Users

Assign the users or groups who will use RICOH360 to the application.


Step5. Share Metadata Information with RICOH

Once the settings are done, please provide the necessary metadata information toRICOH.


Step6. RICOH Performs Configuration

Based on the information you provided, RICOH will configure the SSO settings.


Step7. Confirm Functionality

Confirm that you can Log In using your Microsoft Entra ID account.


LogIn Procedure

  1. Open the RICOH360 App
  2. Enter your Email
  3. Go to the Microsoft Entra IDauthentication screen
  4. Log In with your work account
  5. Log In to the RICOH360 App


ImportantNotes

RegardingSSO-Eligible Users

Which users can use SSO depends on your Microsoft Entra ID settings.


RegardingExisting Users

If a RICOH360 account with the same email address already exists, you can continueusing the existing account.


PasswordManagement

Whe nusing SSO, separate password management for RICOH360 is not required.


FrequentlyAsked Questions

CanI use something other than Microsoft Entra ID?

RICOH360 supports integration with authentication platforms that support SAML 2.0.


Can't log in?

Please contact your company’s IT Admin first.


HENNGEOne Log In Setup Procedure

This section provides an explanation of how to configure single sign-on to theRICOH360 App using HENNGE One.


PleaseConfirm the Following in Advance

  • You are currently using HENNGE One
  • You have HENNGE One admin privileges
  • The users eligible for SSO have been determine
  • The domain to be used has been finalized


SetupProcess

Step1. Notify RICOH of your intention to use the service


Step2. Register the service provider in HENNGE One

Registe the SAML configuration information for the RICOH360 App.

‍

Step3. Configure attribute mapping

RICOH360 primarily uses the following attributes:

  • Email
  • Display Name


Step4. Grant access rights to users

Configure the users eligible for SSO.


Step5. Share metadata with RICOH


Step6. RICOH performs the configuration


Step7. Confirm functionality


LogIn Procedure

  1. Open the RICOH360 App
  2. Enter your Email address
  3. Go to the HENNGE One authenticationscreen
  4. Done with authentication
  5. Log In to the RICOH360 App


ImportantNotes


Onlyusers eligible for SSO can use this service.

Users who have not been granted access permissions in HENNGE One cannot Log In.


Theauthentication method will change.

Users in the applicable domain will use SSO Log In instead of Password Log In.


AccountManagement

Please manage users through HENNGE One.

Supplementary Information