[May 22, 2026] Issue: Unable to Exit the Camera Viewfinder in the RICOH360 APP (Android Version)

2026-05-22

Dear Valued Customers,

We would like to inform you of a currently occurring issue in the Android version of the RICOH360 app.

We sincerely apologize for any inconvenience this may cause.

Issue:

We have confirmed an issue in the Android version of the RICOH360 app where users may be unable to return from the shooting screen after performing specific actions.

  1. Connect THETA to your smartphone
  2. Open the shooting screen
  3. Tap the thumbnail in the lower-left corner of the screen to open the image details screen
  4. While viewing an image, return to the shooting screen using one of the following methods:
    • The device's Back button（The red circle in the figure below）
    • Gesture navigation (swipe)

This issue does not occur when using the "< (Back)" button within the app(highlighted in blue in the image below).

Request to Customers:

To return from the image details screen, please use the "< (Back)" button within the app(highlighted in blue in the image below).

If this issue occurs, please restart the app.

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Current Status:

The cause is currently under investigation, and we are working on a resolution.

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We sincerely apologize for any inconvenience this issue may cause to our users.

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