[May 21, 2026] Issue with Viewing Media in the RICOH360 APP (iOS Version)

Dear Valued Customers,

We would like to inform you of a currently occurring issue in the iOS version of the RICOH360 app.

We deeply apologize for any inconvenience this may cause.

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Issue：

In the iOS version of the RICOH360 app, when rotating a 360-degree image by swiping on the following screens, the app may unintentionally return to the “Image List” screen.

・View Media screen for captured images (App tab and Cloud tab)

・Preview screen during shooting

*This issue occurs when swiping from left to right. It can be avoided by swiping from right to left.

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Request to Customers

Please swipe from right to left when viewing images.

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Current Status:

Currently under investigation and recovery.

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We sincerely apologize for any inconvenience this may cause to our users.

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