RICOH360 New Support Site Release Information
Thank you for your continued patronage of our products and services.
To provide more comprehensive support for RICOH360 products and services and to enable customers to access the information they need smoothly, we have integrated the existing “RICOH THETA Support” and “RICOH360 Help Center” into a new RICOH360 Support Site: (support.ricoh360.com).
■New Support Site
RICOH360 Support Site: support.ricoh360.com
By integrating the following support sites, we will provide centralized support for RICOH360 products and services:
・Formerly: RICOH THETA Support (support for RICOH THETA 360-degree camera products): support.theta360.com
・Formerly: RICOH360 Help Center (support for RICOH360 cloud applications): help2.ricoh360.com
*If you access the old support site you have been using up until now, you will be automatically redirected to the new support site. Please update your bookmarks etc. as necessary.
■Improvements
・Integration of Hardware and Cloud Application Support:
Customers no longer need to visit separate support sites for the camera and cloud applications; you can now access all the support information you need on a single site.
・Organization and Structuring of Support Information:
We have organized and structured support-related information, including system updates, startup guides, manuals, FAQs, repair requests, downloads, THETA and accessory purchases, and inquiries, to enhance usability.
・Content Revision and Optimization:
We have updated and integrated content in the manuals and FAQs, making them easier to understand.
・Intuitive and Smooth Navigation:
The site is designed for easy navigation, with reorganized categories on the homepage and a tailored navigation path. A site-wide search function has also been added to improve searchability and accessibility.
・Comprehensive Contact Information:
We have compiled all support contact information, previously scattered across different pages, to make it easier for you to find the help you need.