Troubleshooting

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Image transfer from the camera unit to the Mac (iPhoto) stops before completion.

Even if I connect my camera to my Mac via USB, I can't find the video files I've captured.

The live streaming video is not displayed on my computer.

Audio is not output when displaying live video in Windows.

About transfer of 5.7K/30fps video from camera to smartphone

About transfer of 4K/60fps video from camera to smartphone

When in live streaming mode, displaying the camera’s shooting settings screen causes the camera to disconnect.

Updating the firmware, but the progress bar of the camera doesn’t seem to go to the end.

Related App Information

Startup Guide

Manual