Notice of RICOH360 App Failure (Restored / RICOH360 Mobile AppVersion Update Request)

We would like to inform you that the following failure has occurred.
We apologize for any inconvenience caused.
The issue has been resolved, but to continue using the app normally, please update the RICOH360 Mobile App to v1.15.1. The details of the failure are as follows.
■Phenomenon
Unable to view images using the RICOH360 Mobile app or Web app
■Occurrence
RICOH360 Mobile app:
From 4:51 p.m. to 6:45 p.m. on March 24, 2025 (Japan time)
RICOH360 Web app:
From 4:51 p.m. to 5:45 p.m. on March 24, 2025 (Japan time)
■Affected
All users
■Restoration Procedure
Please access the App Store or Google Play and update to v1.15.1.
■Cause
System failure
■Status
Restored We would like to offer our sincere apologies for any inconvenience caused.
We will work to prevent a recurrence in the future.

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